customer support for product questions – Need help with installation, features, or warranty? Our support team will think along with you and provide practical solutions. Please include the product name, serial number, and (if applicable) your order or retailer details so we can assist you quickly.

invoices and payments – For invoice copies, payment status, credit notes, or vendor information, our finance team has you covered. Share your invoice or PO number and let us know exactly what you need—we’ll respond clearly and promptly.

B2B orders and order processing – Placing a new business order or checking status? Our order team can help with POs, item and pricing info, and lead times. Add your PO number and preferred delivery week and we’ll review the options right away.

business opportunities and collaborations – Interested in distribution, volume programs, reseller or installer partnerships? Our sales team will explore options with you and suggest the right assortment for your market and channels. Tell us a bit about your company, target audience, and desired volumes—we’ll come back with a tailored proposal.

marketing, partnerships, and affiliate – Let’s collaborate on campaigns, influencer or affiliate partnerships, press requests, and media kits. Share which channels you use, your timing, and any wishes for content or samples; we’ll align with the right materials and plan.